"On experiencing severe compliance difficulties at the care home, we were in despair. We were threatened with losing our contracts with social services and at this very trying time, we were extremely lucky to come across Ridouts, whose services we immediately engaged. They completely understood our problems and made us feel as though there was “light at the end of the tunnel.” With a highly professional and friendly approach, Ridouts tackled the council head on and fought our corner whilst ensuring that we had the appropriate compliance advice. As a result, with the help of Ridouts and especially Jonny, we managed to save the contracts and turn the Home around. Thank-you Ridouts for all your help, we will never forget it! "
The Langdales Group
"Having recently needed the help and support of Ridouts, I was very pleased with the professional and yet personal way they dealt with us. Neil and Caroline in particular were invaluable in helping us to navigate our way through the problem and by advising on the relevant legislation and our best course of action. Their expertise and experience was certainly what we needed at that time."
Sharon O’Connor
Managing Director, Mimosa Healthcare Limited
"I would highly recommend the specialist expertise and energetic support which Ridouts provide in advising on regulatory issues. This is a relatively new and extremely complex area for healthcare providers, where the stakes could not be higher. The reliable timely advice my organisation received was of great value."
Alan Whittle
Chief Executive, Basildon and Thurrock NHS Trust
"Queen Ann Care has always found Ridouts to be professional and efficient specialists in their area of expertise. They understand the problems the care manager / owner are having and can quickly reassure and help to direct through the correct channels. I have found them always to be polite and responsive with immediate suggestions on how the matter can and will be dealt with. They understand the service user and in all their advice and information the service user is at the centre."
Pamela Kelly
Manager, Queen Ann Care
"Voyage, like most care and support organisations don’t routinely make use of specialist legal services. On the rare occasions we’ve needed specialist advice and support we’ve chosen Ridouts. The small skilled team are approachable, professional, extremely efficient and each time have delivered the results we required."
John Hall
Business Relationships Director, Voyage.
"Ridouts deliver and quickly. I've found them to offer a very good service, very knowledgeable and professional."
Renos Sideras
Chief Executive, CuroCare
"Ridouts supply training to our customers on the regulation and inspection of adult social care. The training is extremely popular, and the feedback from customers has been excellent. We have found that Ridouts provided an excellent, professional service. The standard of the presentations are very high, and the material is presented in an accessible way to help providers understand their legal obligations. Ridouts also write for our Quality & Compliance magazine, and their articles are very popular with our customers due to their practical and timely content."
Sarah Muggeridge
Forum Business Media (Editor of Quality and Compliance magazine)