Following site visits regulators produce inspection reports which, if inaccurate and unfair, not only
make grim reading, but can also adversely affect a provider’s reputation and ability to attract and retain
clients. Whilst providers may consider it makes for an easier life not to challenge reports, a string of reports
showing non-compliances can lead to significant enforcement action. For example, two Inadequate inspections
by Ofsted will lead the regulator to consider whether the home should be closed.
Timescales for making representations to these reports can be very limited with only a few days to respond.
Ridouts has vast experience of working swiftly and comprehensively to present well evidenced representations
Ridouts also has experience initiating further action against regulators by way of complaints or pre-action protocol letters where comments to inspection reports have not been thoroughly or properly considered. This often leads to further amendments to reports; re-gradings; and sometimes the removal of the report in its entirety and the establishment re-inspected.