Claire provides quality audit and care management consultancy services for adult social care businesses(nursing/residential homes and domiciliary care services) across the UK. Claire specialises in regulator style quality audits, action planning and interim crisis management services.
Claire is a care quality improvement specialist, providing consultancy services for care service businesses which include organisational culture change, business transformation services, HR solutions, problem-solving and external expert interventions. Claire has over 20 years of experience working with care service providers and their teams at director, CEO and consultancy level in the private and charity sectors of hospices, domiciliary care, nursing and residential care homes.
Claire can also provide organisational development, business planning, team building and HR training, HR services including handling of grievance and disciplinary issues such as hearing appeals and monthly management development, mentoring/ coaching or supervision for management teams. Claire provides expert assistance to providers such as support and guidance with regulator correspondence and intended action. She accompanies clients to meetings with their local authority or with the regulator.
Claire works in partnership with providers, service users, staff, families and stakeholders to develop proactive sustainable systems and solutions, ensuring that robust quality infrastructures can be maintained and evidenced over time. She can also offer rapid response emergency crisis interventions.