The Competition and Markets Authority (“CMA”) conducted a ‘Care Homes Market Study’ in 2018 and found that many service users and those acting on their behalf found it difficult to complain to care homes and regarded the complaints processes as unclear, complicated and confusing. As a result of this study, the Chartered Trading Standards Institute …
Since the 1 May when details of the Emergency Support Framework (“ESF”) were first published, the CQC has been hosting a series of webinars to further explain to Providers what the Framework is and how it will work in practice. This article summarises some of the main points raised and aims to give Providers some insight …
CQC’s Emergency Support Framework for Adult Social Care Read More »
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