Caroline Barker

CQC’s Emergency Support Framework – not all it’s cracked up to be

I had to chuckle when I read the CQC Emergency Support Framework.   Billed as a supportive process, it would appear to be anything but. It is however not a laughing matter.  It appears to be a way to gather information about providers outside of the regulatory framework to use against them at a future date. …

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What happens when a critical incident occurs at your care service?

When a major event occurs at a home, be it a death or a serious incident, there will be many authorities and bodies interested in what has happened, and what is happening, at the home.  This is likely to include the police, the CQC, commissioners, and the local authority in its safeguarding role.  Additionally, following …

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Further Guidance on Suspension of Ratings: Providers should be wary – Caring Times – February 2020

In last month’s edition of Caring Times, I wrote about the CQC’s power to suspend a provider’s rating when it had concerns that the current rating was possibly no longer reflective of the care being provided to service users. I had highlighted my concern that the only information available to providers was a sentence in …

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Suspension of Ratings: Is this CQC being transparent or underhand? As published in Caring Times December 2019

Between April and July 2019, CQC suspended 4 providers’ ratings. “Their rating was suspended? Don’t you mean their registration was suspended?” I hear you ask? A little known option available to CQC, which has made its way into the Provider Guidance on ‘How CQC monitors, inspects and regulates adult social care services,’ allows CQC to …

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Ridout Report – June 2019 – It’s one rule for you and one rule for CQC. Does CQC deserve respect when it has double standards?

I recently saw a post on LinkedIn that said “Who is actually holding the Care Quality Commission to account”.  It’s a good question.  Sadly it often falls to Providers to challenge and question CQC, both its actions and its judgments. Challenge usually, but not always, accompanies a rating of Requires Improvement or Inadequate.  As of …

Ridout Report – June 2019 – It’s one rule for you and one rule for CQC. Does CQC deserve respect when it has double standards? Read More »

Care Talk – June 2019 – How providers and their staff can influence CQC to be more consistent

CQC presented its draft Business Plan for 2019/2020 at its April Board meeting.  At the core of the plan are four key items, described as CQC’s purpose: encourage improvement, innovation and sustainability in care; deliver an intelligence driven approach to regulation; promote a single shared view of quality; improve their efficiencies and effectiveness. One of …

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Caring for the carers: culture is crucial – As published in Caring Times

At Ridouts, we advise providers about how they can challenge draft inspection reports, Warning Notices, Notices of Proposals and Decisions – we challenge CQC’s findings; the incorrect facts; and the incorrect interpretation of facts and judgments.  In addition, we are often asked how a provider can counter what staff have told CQC during an inspection …

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Ridout Report -Can technology make the CQC more intelligent?

CQC’s Strategy for 2016 to 2021 sets out four priorities it will focus on in order to achieve a more targeted, responsive and collaborative approach to regulation, so more people get high-quality care.  One of those four priorities is to “deliver an intelligence-driven approach to regulation”. CQC hopes, that by being more intelligence-driven, it will …

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Ridout Report – You’re going to need an iPad before CQC registers you – The musings of a CQC Board member, or a sign of things to come?

At the March 2017 CQC Board Meeting the consultation on ‘Registering the Right Support’ guidance was highlighted by a Board member as a document setting “out very specific conditions under which [CQC] would register housing for people with learning disabilities so there couldn’t be more than…five or six people in a unit.  [CQC] said you …

Ridout Report – You’re going to need an iPad before CQC registers you – The musings of a CQC Board member, or a sign of things to come? Read More »

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