Samantha Cox

CQC’s State of Care Report – A focus on mental health and learning disability services and the adult social care sector – Healthcare Business October 2019

The 2019 CQC State of Care Report was recently published on 15 October 2019.  Overall CQC has concluded that the quality of care across the country is improving slightly but raised concerns about individuals continued difficulties in accessing the care and support they require.  CQC’s analysis in relation to mental health and learning disability services …

CQC’s State of Care Report – A focus on mental health and learning disability services and the adult social care sector – Healthcare Business October 2019 Read More »

Care Talk – May 2019 – Complaints in the spotlight

In February this year CQC launched its ‘Declare Your Care’ campaign, encouraging people to share their experiences of care with CQC to support it with its regulatory work.  The associated press release included data from a consumer research study commenting on people’s regrets about not raising concerns about health and social care services when they …

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Ridout Report – April 2019 – CQC’s new FAC process revealed – what does it achieve?

Last week saw the publication of CQC’s ‘new’ factual accuracy comments (“FAC”) process for draft inspection reports.  In last month’s Ridout Report Jenny Wilde discussed the potential consequences of the proposed changes.  As we now know what CQC has decided, this Ridout Report discusses what changes have been made and how these may impact a …

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Challenging CQC inspection reports and ratings – DDN – December 2018

CQC now has the power to rate independent standalone substance misuse services and is currently rolling out its first wave of comprehensive inspections to establish a ratings baseline for future inspections.  This is the first time such services are being rated by CQC.  Adverse ratings can have a negative impact on the financial and operational …

Challenging CQC inspection reports and ratings – DDN – December 2018 Read More »

An inspection regime with room for improvement – HSJ article – October 2018

Last month the Kings Fund and Alliance Manchester Business School (AMBS) published a report analysing the effectiveness of the CQC’s approach to inspecting and rating health and social care providers.  The report is titled ‘Impact of the Care Quality Commission on provider performance – Room for improvement?’. While it noted that the current CQC inspection …

An inspection regime with room for improvement – HSJ article – October 2018 Read More »

Challenging CQC’s Evidence Base – as published in Caring Times

CQC appointed its new Chief Executive to the Board, Ian Trenholm.  He is due to take over the role in July 2018 when Sir David Behan leaves.  Mr Trenholm started his career in the police service before moving on to roles including Chief Operating Officer at Defra and Chief Executive of the Royal Borough of …

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Back to Basics – Challenging CQC Inspection Reports

Since the introduction of the CQC rating system in 2014 there have been various revisions of CQC’s guidance to providers on how it monitors, inspects and regulates adult social care services which impact how CQC makes judgements and how providers can challenge these. It is important for providers to challenge factual inaccuracies and misleading comments …

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Maintaining the statutory duty of candour – HSJ Insight and influence

The requirement for openness and honesty of those in the health and social care sector about the care provided to service users, particularly when things have gone wrong (referred to as the duty of candour), is a key duty that has been at the forefront of the media recently. Both providers of health and social …

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New provider guidance on CQC inspection now in force – Care Talk Magazine

On 1 November 2017 CQC implemented its new inspection guidance following on from the latest consultation on its next phase of regulation.  The release of the new guidance supersedes the previous Provider Handbooks and instead CQC has implemented more concentrated guidance aimed at each sector it regulates.  The guidance sets out how CQC will regulate …

New provider guidance on CQC inspection now in force – Care Talk Magazine Read More »

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