News

CQC reflects on complaints

CQC’s Chief Inspector of Hospitals, Prof Sir Mike Richards, has reflected on complaints within the health and adult social care sector following the launch of a new campaign by Which? to make complaints count in public services. Which? report that its findings indicate that many people do not complain when they experience problems, and those …

CQC reflects on complaints Read More »

NICE briefing: Focus care on the needs of the resident

NICE has published a new briefing to summarise key recommendations for local authorities and partner organisations on the health and care of older people in care homes. Local authorities have a range of responsibilities towards care home residents, both as commissioners of services (with a ‘duty of care’ towards those residents) and as a result …

NICE briefing: Focus care on the needs of the resident Read More »

Can we help?