Research conducted by CQC has shown that nearly seven million people across England have had concerns over their health and social care. 58 per cent regret staying silent. The most common reason being that they do not believe changes will be made as a result.
As a result of the research, CQC are now calling out for people to speak up about their experiences of care. The campaign ‘Declare Your Care’ has been launched to encourage people to share their experiences of care with CQC.
Ian Trenholm, Chief Executive of CQC, has said:-
“We know that when people raise a concern they have a genuine desire to improve the service for themselves and others. We also know that the majority of services really appreciate this feedback and make positive changes, as this new research shows. “Hearing from people about their experiences of care is an important part of our inspection work and contributes to driving improvements in standards of care.”
“Everyone can play a part in improving care by directly giving feedback to services, or by sharing information and experiences with us so that we can take action when we find poor care.”
