On 1 October 2020 the CQC published the monitoring questions for adult social care providers together with some guidance on what Providers can expect under its transitional regulatory approach to monitoring services.
In summary, CQC will review the information they hold about services and follow it up with a call with the Provider. CQC state that “This is not an inspection and we do not rate services following a call”. Providers will have the opportunity to provide evidence within 24 hours of the call. The calls will be used by CQC to decide whether CQC need to take further regulatory action e.g. an inspection. A bit like with the ESF, the CQC will produce a “monitoring summary record” following the call. Their guidance states that “this record is not an inspection report, and there is no rating as a result. This means that usual steps such as the factual accuracy process do not apply.”
CQC are seeking feedback on the prompts that inspectors may use during their monitoring of adult social care providers stating that “the development of our monitoring approach is an iterative process and your feedback will help to improve it over time”.
