Inspection Reports, Factual Accuracy Comments and Rating Reviews

Following site visit inspections the Care Quality Commission will produce an inspection report recording its findings.  This includes rating a service.  These reports are published and providers must display their ratings. 

Negative findings, breaches of regulations or ratings of ‘Requires Improvement’ or ‘Inadequate’ can have a negative effect on a service.  Equally a provider may be expecting a rating of ‘Outstanding’ but receives ‘Good’ and wishes to make representations about this.

Providers have a short period of time to make factual accuracy comments and challenge the ratings made.  If you do not make representations, you will be deemed as accepting the findings.

Inspections can lead to other enforcement action.  This can happen immediately or following a succession of reports showing non-compliance.

Providers can suffer reputational, staffing and financial damage as a result of an inaccurate inspection report.

Ridouts can help you to challenge the factual accuracy of the report and the rationale behind the judgements.  We will work with you to gather evidence and put together as robust response as possible. 

Ridouts can help you by:

Outcomes achieved include: 


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