Following site visit inspections the Care Quality Commission will produce an inspection report recording its findings. This includes rating a service. These reports are published and providers must display their ratings.
Negative findings, breaches of regulations or ratings of ‘Requires Improvement’ or ‘Inadequate’ can have a negative effect on a service. Equally a provider may be expecting a rating of ‘Outstanding’ but receives ‘Good’ and wishes to make representations about this.
Providers have a short period of time to make factual accuracy comments and challenge the ratings made. If you do not make representations, you will be deemed as accepting the findings.
Inspections can lead to other enforcement action. This can happen immediately or following a succession of reports showing non-compliance.
Providers can suffer reputational, staffing and financial damage as a result of an inaccurate inspection report.
Ridouts can help you to challenge the factual accuracy of the report and the rationale behind the judgements. We will work with you to gather evidence and put together as robust response as possible.
Ridouts can help you by:
Outcomes achieved include:
They are saviours! They rescued my business – they are worth every penny!
You feel that you get both legal advice and consultancy, borne out of many years of dealing with regulators.
Caroline came back to me immediately with a high quality, considered response.
I was immediately impressed with Jenny’s knowledge in legal matters and how care homes work at a business level
I went to their symposium – it was a big investment of time – but it was wonderful – I learnt a lot and like the way they spoke – easy to understand, clear, friendly – I would definitely use them if I needed to – and would absolutely recommend them
I know for a fact that the CQC fear Ridouts – they know you are taking it seriously if you work with Ridouts.
I got through to Paul immediately and he told me what to do there and then; I didn’t realise how limited the Local Authority’s powers were.
A superlative job – Thank You seems insufficient.