Towards the end of last week we saw the new guidance by the Competitions and Markets Authority (CMA) published. This is targeted towards UK residential care homes and nursing homes supporting people over the age of 65. In order to comply consumer law, providers will need to ensure the guidance is embedded into their business.
Care Minister, Caroline Dinenage has said that “everyone living in a care home should be treated fairly and with respect”. She says, “I am determined to protect residents by stamping out unfair practices and secretive fees. This important new guidance will help care homes to understand and comply with their responsibilities under consumer law.”
The CMA guidance provides information as to what care homes must give to prospective residents and their families, and when and how they should do so. They state that care home providers “Should explain all the key information at the beginning of their first visit to a home (ie before they are shown around) and ensure that they are provided with the key information in written form to take away. Your staff should be trained to provide this information.”
To read the CMA guidance in full please find a link here – https://www.gov.uk/cma-cases/care-homes-consumer-protection-case