Jenny Wilde

Ridout Report – CQC inspection reports – is the regulator finally acknowledging a problem?

Here at Ridouts we spend a large part of our time acting for Clients who have suffered at the hands of an inefficient CQC. We are regularly approached by Clients who have been issued with draft inspection reports that are riddled with errors, judgments with no basis in fact or are simply built around an …

Ridout Report – CQC inspection reports – is the regulator finally acknowledging a problem? Read More »

Ridout Report – CQC’s proposals put providers’ reputations at risk

At its most recent board meeting, CQC discussed its wish to persuade the Department of Health to amend existing legislation to enable it to “demonstrate when it has forced positive action” from providers. Currently the CQC is not permitted to publish information on any enforcement action being taken against a provider until that action has …

Ridout Report – CQC’s proposals put providers’ reputations at risk Read More »

Pulse- Complaints about your practise: why it is vital to confront patient concerns head on

The rise of online forums and “Trip Advisor” type websites has resulted in increased risk to doctors when patients are not satisfied with the care they receive. This firm has seen a surge in patients venting their frustrations with GPs online instead of raising issues with practices directly. There are a number of ways that …

Pulse- Complaints about your practise: why it is vital to confront patient concerns head on Read More »

Healthcare Business: The inspection experience: A shift in focus

Providers of health and social care services have always been anxious about receiving a knock on the door at 7am and being faced with a team of CQC inspectors raring to give the Home a “once over”. Traditionally this would involve the inspectors locking themselves away in a room and poring over the care records, …

Healthcare Business: The inspection experience: A shift in focus Read More »

HSJ Channel, Insight and Influence: Not all it seems: The success regime has teeth

In December 2014 Simon Stevens, chief executive of NHS England, announced plans to work with Monitor and the NHS Trust Development Authority to take charge of struggling health economies and move them to new models of care as outlined in the organisation’s NHS Five Year Forward View. This would be done through the newly established “success regime”. …

HSJ Channel, Insight and Influence: Not all it seems: The success regime has teeth Read More »

HSJ Channel: Employers beware: Whistleblowing protection even more powerful

The judgment handed down in April 2015, by the Employment Appeal Tribunal in the case of Chestertons v Nurmohamed [UKEAT/0335/14/DM], has clarified the meaning of a qualifying disclosure being made in the reasonable belief that it is in the public interest i.e the statutory requirement an employee must satisfy to benefit from whistleblower protection. Background …

HSJ Channel: Employers beware: Whistleblowing protection even more powerful Read More »

Care Talk: Don’t let CQC’s battle to prove its worth be at your expense

Most will look back on 2012 with fond nostalgia but it is hard to remember a more challenging time in the health and social care sector. Whilst the rest of the nation revelled in a landmark year filled with enormous sporting achievement, a very special milestone for the Queen and news of a royal baby, …

Care Talk: Don’t let CQC’s battle to prove its worth be at your expense Read More »

Quality & Compliance Magazine: Inspection, but not as we know it

What does the CQC’s new compliance framework mean for you? Jenny Wilde explains. The old regime Inspection used to mean a visit, either announced or unannounced, to a registered care service with the minimum frequency of inspection defined in statute. Until only a few years ago, care home providers could expect two inspections a year, …

Quality & Compliance Magazine: Inspection, but not as we know it Read More »

Can we help?