This week CQC published its handbook on how it will regulate and inspect England’s hospices and hospice services in people’s homes from January 2015.
CQC has issued one handbook covering its regulation for all hospice services and another that publishes the questions (called ‘key lines of enquiry’) that inspection teams will use to guide them on their visits, as well as descriptions of what care would look like for each of the ratings.
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said: “At the heart of what we do are the people using services, their families and carers – asking the questions that matter to them, listening to their views, taking action to protect them when necessary and providing them with clear and reliable information.”
About the handbooks, she said: “I hope these handbooks will be used to better understand how we will regulate and inspect services, what we are looking for, the standards we expect to see and what action we will take if necessary. We want to make sure that people receive care that is safe, effective, high-quality a