How do I manage the relative from hell? You’ve all had one! Turns up at antisocial hours! Interferes in care; upsets the staff; makes constant complaints without basis; instructs care changes against professional advice. These are difficult problems and need firm and fair handling. Make sure you document any event- facts, times and dates (use …
Ask the Expert – Care Home Professional Magazine Read More »
Between 1995 and 1997 I was engaged in working on 2 hospital PFI schemes. Both went on to complete – one harshly held back by the purdah period that preceded Tony Blair’s first Labour administration. In a sense this was a tall order, an initiative that linked Private Finance with Public Health (the NHS) was …
Advocacy and CQC Compliance It is important that service users in a care setting know about their rights and can stand up for them. Many people, especially those that are older or vulnerable, will require the assistance of an advocate to realise their rights and to ensure they can access the care and support services …
Advocacy and CQC Compliance – Care Talk Magazine Read More »
The last few months have seen continued developments in the vexed question of payment for ‘sleeping rights’. We expressed doubts as to whether the issue was, really, still alive. We were wrong. A decision from the Employment Appeal Tribunal (the EAT) and vacillation from Her Majesty’s Revenue & Customs (HMRC) have left the matter quite …
‘Working or not working?’ – that is the question Read More »
This month I will draw together some operational themes showing trends in practice, in regulation, commissioning and staffing. All of these combine to make a providers’ task more difficult. Regulation CQC and other regulators grow in power. Government encourages the regulator to believe that their judgments are beyond the prospect of error. Senior staff at …
Healthcare Business – Reflections from the front line Read More »
Public bodies serve the public. Increasingly those affected by public authority decisions are aggrieved and seek a remedy. Clearly if the grievance relates to breach of contract or a tort (civil wrong) the public body may be held liable for remedies arising under the common law. Such claims include breach of statutory duty (where such …
Lexis Nexis – Viability of remedies against public authorities Read More »
The CQC was created in 2008 to take over the function of the previous English Health and Social Care regulators (The Commission for Social Care Inspection and the Healthcare Commission). It took on its role from 2009, at first merely continuing the functions of the previous regulators and subsequently introducing the new system of regulation …
Over the years it has attracted the highest penalty from the law, namely that a life be taken in retribution, by way of punishment, for taking the life of another. Since the mid-1960s, English sentencing, according to the law, has mitigated the ultimate sanction. Some would suggest that decades in prison is a more cruel …
Frontline carers are first to be at risk of adverse criticism and damaging action. The Panorama film appears to show highly abusive deliberate ill treatment. Such behaviour by staff is to be condemned at all times but may arise for a variety of reasons, such as: service users may be very provocative in their challenging …
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