Articles & Publications

Receiving and acting on complaints – Could the CQC be due some self-reflection?

An effective complaints system is a key component to ensuring openness and transparency as well as encouraging internal insight within an organisation. In the health and social care sector, this is applicable both to Providers and those that regulate them. However, over the past few years at Ridouts we have noted a dilution in the …

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The Two Biggest Challenges for Social Care Providers

In my 13 years at Ridouts there isn’t much I haven’t seen in terms of regulatory and operational challenges in the health and social care sector. CQC enforcement action, opaque and seemingly never-ending safeguarding investigations and difficult contractual negotiations with local authorities are just a few of the issues that we unpick day to day. …

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Low Patient satisfaction could lead to increase in complaints and CQC inspections

Earlier this year the British Social Attitudes (“BSA”) survey found that public satisfaction with GP services had hit its lowest point since the survey first began in 1983.  Satisfaction with GP services dropped to 65% in 2017 – down seven percentage points compared with the previous year, and the biggest one-year change since the survey …

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Care providers can influence fair fee rates – Seize the opportunity

The Department of Health and Social Care (“DHSC”) published statutory guidance on 24 March 2022. Local Authorities (“LAs”) are required to report to DHSC on cost of care exercises for 65 years plus care homes and 18 plus domiciliary care together with a Market Sustainability plan and details of how they have spent the new …

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One year on: How is CQC’s regulatory model working in practice and what will change?

As a result of the COVID-19 pandemic, the health and social care landscape has changed dramatically including in relation to the way in which the CQC regulates the sector. In May 2021, the CQC published its strategy, ‘A new strategy for the changing world of health and social care – CQC’s strategy from 2021’ which …

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A Shift In Culture – The key to avoiding Risk-Based Inspections

Over 50% of CQC inspections in Adult Social Care are currently triggered by “information of concern” and providers should take note that over 55% of these “risk based” inspections have resulted in a rating of Requires Improvement or Inadequate. Providers should therefore be very wary of any “Information of concern”, which is not limited to …

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