Jenny Wilde

Heed the Warning – CQC’s light touch can have heavy consequences for Providers – Are you prepared to challenge?

As has now been widely publicised, the CQC has abandoned its regular schedule of inspection for all health and social care services, including GP practices. Inspections will now be triggered by perceptions of risk, related to any notifications received by the regulator or any third party concerns or staff whistleblowing. As has been set out …

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Mandatory Learning Disability & Autism Training Becomes The Law

Regulation 18 – Staff training in Health and Social Care services has changed As of 1 July 2022 new law has been introduced that will impact all health and social care providers registered with the CQC. The Health and Social Care Act 2022 now requires that all providers ensure that their staff have received training …

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The Two Biggest Challenges for Social Care Providers

In my 13 years at Ridouts there isn’t much I haven’t seen in terms of regulatory and operational challenges in the health and social care sector. CQC enforcement action, opaque and seemingly never-ending safeguarding investigations and difficult contractual negotiations with local authorities are just a few of the issues that we unpick day to day. …

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The Importance Of Accuracy – What Health And Social Care Providers Can Do To Ensure Inspection Reports Reflect Their Service

Whilst going through a regulatory inspection can be a stressful and high pressured situation, coping with the resultant draft report can be equally challenging. Inspection reports are essentially the most compelling piece of marketing for any health or social care service and so the contents of any inspection report ought to accurately reflect what the …

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The Notice of Proposal: a forgone conclusion or a meaningful last chance saloon?

I’ve lost count of the number of calls that Ridouts has received from panicked health and social care providers over the years, anxious about an alien piece of correspondence that has just landed in their inbox from CQC, Ofsted or any other regulator. The wording can be confusing to a provider that has never faced …

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Safeguarding: How can I manage a process that feels completely out of my control?

Safeguarding allegations are a hazard of the job when you work in health and social care. At Ridouts we are approached regularly by providers who are overwhelmed, frustrated or simply confused about complex safeguarding investigations. Processes to report and manage allegations and then fully investigate them are in place in order to protect vulnerable people. …

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