GP Practice

How does the CQC expect practices to handle complaints?

Over the last two years, many have predicted that there would be an upsurge in GP complaints, owing to the changes in working practices to cope with COVID-19. This article explores what primary medical service providers can do to strengthen their complaints processes with the aim of avoiding falling foul of Regulations 16 and 17 …

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Addressing Unwelcome News of GP Seniority Overpayments

On 4 February 2022, Health Service Journal reported on prospective plans by the NHS to seek to recover alleged overpaid seniority payments to GPs. The sensational but concerning epithet “claw back” is used. “Claw back” suggests recovery by any means that may include recovery by steps other than formal legal action. Such action would give …

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Focus on access ignores the other fundamental challenges that GP’s in the UK are facing

The latest NHS announcement published on the 14th October 2021 placed a greater emphasis on the need for improving access for patients and supporting general practice with a £250m winter access fund to aid in the forthcoming November to March months. However, in a news article published the same day by the Royal College of …

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What happens if the CQC wants to vary a practice’s conditions of registration?

The CQC’s focus on ‘Smarter Regulation’ in its new strategy includes a risk-based model of inspection. This model could lead to a much greater focus on GP practices that are perceived as ‘risky’ by the CQC, which could in turn lead to an increase in enforcement action. At Ridouts, we are already seeing an increase …

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CQC’s new strategy and the impact of ‘Smarter regulation’ on GP Practices

On 27 May 2021, CQC launched its new strategy which it says has the purpose of enabling more effective regulation in the health and social care sector. The strategy focuses on four themes: People and communities Smarter regulation Safety through learning Accelerating improvement This article looks at ‘smarter regulation’ and the impact that this could …

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