Articles & Publications

COVID-19 and infection control procedures in care settings during a pandemic

As providers will know, CQC tend to inspect infection control under Regulations 12 and 15 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Regulation 12 states that care and treatment must be provided in a safe way for service users and providers are responsible for ‘assessing the risk of, and preventing, …

COVID-19 and infection control procedures in care settings during a pandemic Read More »

What happens when a critical incident occurs at your care service?

When a major event occurs at a home, be it a death or a serious incident, there will be many authorities and bodies interested in what has happened, and what is happening, at the home.  This is likely to include the police, the CQC, commissioners, and the local authority in its safeguarding role.  Additionally, following …

What happens when a critical incident occurs at your care service? Read More »

Further Guidance on Suspension of Ratings: Providers should be wary – Caring Times – February 2020

In last month’s edition of Caring Times, I wrote about the CQC’s power to suspend a provider’s rating when it had concerns that the current rating was possibly no longer reflective of the care being provided to service users. I had highlighted my concern that the only information available to providers was a sentence in …

Further Guidance on Suspension of Ratings: Providers should be wary – Caring Times – February 2020 Read More »

Latest NMC figures reveal that nursing levels are at an all-time high – what impact will this have on health and social care providers?

On 17 December 2019, the Nursing and Midwifery Council (NMC) published its ‘Mid-year update: 1 April – 30 September 2019’ Register Data Report (“Report”). The latest figures from the Report reveal that between 1 April 2019 to 20 September 2019, the number of nurses, midwives and nursing associates on the NMC register was at an …

Latest NMC figures reveal that nursing levels are at an all-time high – what impact will this have on health and social care providers? Read More »

Suspension of Ratings: Is this CQC being transparent or underhand? As published in Caring Times December 2019

Between April and July 2019, CQC suspended 4 providers’ ratings. “Their rating was suspended? Don’t you mean their registration was suspended?” I hear you ask? A little known option available to CQC, which has made its way into the Provider Guidance on ‘How CQC monitors, inspects and regulates adult social care services,’ allows CQC to …

Suspension of Ratings: Is this CQC being transparent or underhand? As published in Caring Times December 2019 Read More »

CQC’s State of Care Report – A focus on mental health and learning disability services and the adult social care sector – Healthcare Business October 2019

The 2019 CQC State of Care Report was recently published on 15 October 2019.  Overall CQC has concluded that the quality of care across the country is improving slightly but raised concerns about individuals continued difficulties in accessing the care and support they require.  CQC’s analysis in relation to mental health and learning disability services …

CQC’s State of Care Report – A focus on mental health and learning disability services and the adult social care sector – Healthcare Business October 2019 Read More »

Managing safeguarding investigations – preserving your regulatory and reputational position – Caring Times October 2019

Safeguarding investigations can be incredibly stressful and difficult times for providers of health and social care services. Any allegations involving vulnerable people will always, and understandably, expose providers to intense scrutiny. Such investigations are very difficult to manage and can lead to revelations that health and social care providers have abused those they look after. …

Managing safeguarding investigations – preserving your regulatory and reputational position – Caring Times October 2019 Read More »

Whistleblowing in the health and social care sector – As published in Healthcare Business – October 2019

On 11 September 2019, the Nursing and Midwifery Council (NMC) published its joint whistleblowing disclosures report with other professional regulators to show what action regulators have taken and how they work together in relation to whistleblowing disclosures. When talking about the ‘Whistleblowers disclosure report 2019’, Matthew McClelland, Director of Fitness to Practise at the NMC …

Whistleblowing in the health and social care sector – As published in Healthcare Business – October 2019 Read More »

CQC and record keeping – If it’s not written down it didn’t happen – As published in Care Talk magazine – September 2019

The purpose of a CQC inspection is to determine if a service is complying with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission (Registration) Regulations 2009. CQC determines if a service is ‘Good’ by considering five key questions (is the service safe, effective, caring, responsive and well-led?). …

CQC and record keeping – If it’s not written down it didn’t happen – As published in Care Talk magazine – September 2019 Read More »

Do CQC’s enforcement procedures Require Improvement?

CQC has published its annual report and accounts for 2018/2019. This includes their performance summary and analysis benchmarked against its four strategic priorities to: Encourage improvement, innovation and sustainability in care Deliver an intelligence-driven approach to regulation Promote a single shared view of quality Improve our efficiency and effectiveness In respect of priority one, CQC …

Do CQC’s enforcement procedures Require Improvement? Read More »

Can we help?