factual accuracy comments

Revision Of The Factual Accuracy Comment Process Is As Clear As Mud

The CQC recently asked for feedback on the factual accuracy comment (“FAC”) process – the process whereby providers have 10 working days to submit comments to the CQC, following receipt of a draft inspection report.  The process enables providers to comment, challenge and present evidence with a view to amending/changing the contents of the report, …

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Why Being Organised And Retaining Evidence Is Important, Now More Than Ever For Providers

With a new inspection strategy, the CQC are shifting from regular routine inspections to one based on risk, underpinned by data collection. The health and social care sector, however, should be judged, in part, on service users’ experiences and the level of care they receive which is extremely difficult to capture based on data collection …

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How the CQC uses clinical searches in on-site and off-site inspections

In a webinar which took place on 22 June 2022, the CQC explained that clinical searches which it has developed are now being routinely used by CQC inspectors in both off-site and on-site inspections of GP Practices. The clinical searches were developed in response to the COVID-19 pandemic and their purpose is to assess how …

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How does the CQC expect practices to handle complaints?

Over the last two years, many have predicted that there would be an upsurge in GP complaints, owing to the changes in working practices to cope with COVID-19. This article explores what primary medical service providers can do to strengthen their complaints processes with the aim of avoiding falling foul of Regulations 16 and 17 …

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CQC finally set to inspect ‘Requires Improvement’ rated care homes

In its latest publication on the 21 December 2021 the CQC has announced that it will finally begin to inspect care homes rated ‘Requires Improvement’. This means that up to 14% of care homes in the UK (3,271) care homes will now be subject to inspections once again. As part of a wider amendment to …

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The Importance Of Accuracy – What Health And Social Care Providers Can Do To Ensure Inspection Reports Reflect Their Service

Whilst going through a regulatory inspection can be a stressful and high pressured situation, coping with the resultant draft report can be equally challenging. Inspection reports are essentially the most compelling piece of marketing for any health or social care service and so the contents of any inspection report ought to accurately reflect what the …

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CQC’s new strategy and the impact of ‘Smarter regulation’ on GP Practices

On 27 May 2021, CQC launched its new strategy which it says has the purpose of enabling more effective regulation in the health and social care sector. The strategy focuses on four themes: People and communities Smarter regulation Safety through learning Accelerating improvement This article looks at ‘smarter regulation’ and the impact that this could …

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